As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units
Job Summary
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units.
Key responsibilities include onsite and remote troubleshooting, infrastructure management, stakeholder liaison, project leadership, operations management, and escalation of complex incidents.
The role requires building relationships with senior management to align IT services with business needs and leading technical consulting for upgrades and strategic initiatives.
Matching Summary
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units.