Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, USA
Base: $60,000-$85,000 annually; bonus/equity: not ...
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Resolve support tickets
Implement system enhancements
Develop reports and dashboards
** Driveway Finance Corporation (DFC) is seeking a Business Systems Analyst to join their hybrid team in Tigard, OR. The role involves monitoring support tickets, implementing system enhancements, and creating reports to improve customer experience and operational efficiency. **

Job Summary

  • As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.
  • Responsibilities include monitoring, triaging, and resolving support tickets, implementing system changes via code or configuration, and creating reports and dashboards in Power BI.
  • We Offer Best-in-Class Industry Benefits including competitive pay, medical, dental, vision plans, paid holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

** Driveway Finance Corporation (DFC) is seeking a Business Systems Analyst to join their hybrid team in Tigard, OR. The role involves monitoring support tickets, implementing system enhancements, and creating reports to improve customer experience and operational efficiency. **

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Resolve support tickets
  • Implement system enhancements
  • Develop reports and dashboards
  • Onboard and train new users
  • Tier 1 support
  • Document processes and create user guides

Nice-to-have

  • Adaptability and responsiveness
  • Methodical task organization
  • Diligent change control practices
  • Continuous learning and process improvement
  • Customer service orientation with empathy

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Experience with ticketing systems
  • Familiarity with scripting and automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter