Merchant Support Specialist

Loopreturns

United Kingdom
Remote
Merchant support and relationship management
Customer service excellence
Problem-solving and issue resolution
The Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business, beginning with onboarding and continuing through ongoing support and strategic account management

Job Summary

  • The Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business, beginning with onboarding and continuing through ongoing support and strategic account management.
  • As a Merchant Support Specialist, you are the voice for our brand, product, and philosophy, working with merchants to answer questions, anticipate needs, and troubleshoot issues.
  • This is an indispensable role where we are looking for you to have examples of when you’ve tackled challenges throughout your career.

Matching Summary

The Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business, beginning with onboarding and continuing through ongoing support and strategic account management.

Skills & Requirements

Must-have

  • Merchant support and relationship management
  • Customer service excellence
  • Problem-solving and issue resolution
  • Brand and product advocacy

Nice-to-have

  • Empathy and attention to detail
  • Proactive needs anticipation
  • Adaptability to change

Key Requirements

  • Located in the UK
  • Experience in merchant support
  • Proven problem-solving skills

Work Rights

Located in the UK

Tailored Resume

Cover Letter