Customer Service Advisor - Sm Megamall Events 2026

Concentrix

Megamall, Mandaluyong City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work including appropriately notating accounts as required.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively to customer needs
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • strong computer navigation skills
  • ability to communicate effectively
  • ability to work as a team member
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter