This senior leadership role is responsible for setting the technical vision and managing teams to ensure the long-term health of Bank of America's employee-facing Virtual Assistant
Job Summary
This senior leadership role is responsible for setting the technical vision and managing teams to ensure the long-term health of Bank of America's employee-facing Virtual Assistant.
The position requires transitioning a mature deterministic solution with over 650 capabilities to leverage Generative and Agentic AI while maintaining strict model governance.
Employees are eligible for an annual discretionary award based on individual performance, line of business success, and overall company results.
Matching Summary
This senior leadership role is responsible for setting the technical vision and managing teams to ensure the long-term health of Bank of America's employee-facing Virtual Assistant.
Salary
Base: $122,000.00 - $200,000.00 annualized; Bonus: Discretionary incentive eligible; Benefits: Industry-leading benefits and paid time off included
Skills & Requirements
Must-have
Conversational AI leadership experience
Natural language processing expertise
LLM and Generative AI knowledge
Python programming proficiency
Team management and coaching skills
DevOps and Agile methodology
Model governance and lifecycle management
Nice-to-have
Computational linguistics background
Executive communication abilities
Strategic roadmap definition
Inclusive environment champion
Data-driven decision making
Risk management discipline
Key Requirements
Proven experience leading conversational AI or NLP teams
Experience training machine learning algorithms for data classification
Familiarity with LLMs and GenAI in enterprise environments
Working knowledge of Python and ML workflows
Experience with version control technologies like Git or JIRA