Head Universal Banker, Fresno Blackstone Branch

Citigroup

Fresno, California, United States
Base: $49,900.00 - $65,100.00; bonus/equity: discr...
**
2-4 years relevant experience
Face-to-face customer service skills
Digital engagement proficiency
** Citigroup is seeking a Head Universal Banker for their Fresno Blackstone Branch, responsible for delivering exceptional customer service and leading a team of Universal Bankers and Tellers. The role emphasizes service delivery, sales, compliance, and mentoring, while ensuring a positive client experience. **

Job Summary

  • The Head Universal Banker leads the branch team by modeling excellent service behaviors and mentoring members on sales, service, and compliance routines.
  • This role is responsible for driving lobby leadership, championing risk controls, and ensuring consistent delivery of client experiences aligned with bank standards.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages for eligible employees.

Matching Summary

Match Score: 75

** Citigroup is seeking a Head Universal Banker for their Fresno Blackstone Branch, responsible for delivering exceptional customer service and leading a team of Universal Bankers and Tellers. The role emphasizes service delivery, sales, compliance, and mentoring, while ensuring a positive client experience. **

Salary

Base: $49,900.00 - $65,100.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability, wellness programs

Skills & Requirements

Must-have

  • 2-4 years relevant experience
  • Face-to-face customer service skills
  • Digital engagement proficiency
  • Sales and referral capabilities
  • Risk and control compliance knowledge
  • Cash management and vault operations

Nice-to-have

  • Retail banking experience
  • Strong verbal and written communication
  • Analytical problem-solving abilities
  • Customer-first culture mindset
  • Team motivation and leadership style

Key Requirements

  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Experience with basic sales and referrals

Work Rights

Not specified

Tailored Resume

Cover Letter