Technology Innovation & Data Manager

Four Seasons Hotels Ltd

San Francisco, California, United States
Base: 90k to 95k; bonus/equity: not specified; ben...
Oversee daily operations of tid department
Provide guidance to technology teams
Partner with director of tid
Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support

Job Summary

  • Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support.
  • Partner with the Director of TID to set strategic direction, establish departmental goals, and manage TID budgets.
  • Drive process automation, system integration efforts, and digital transformation initiatives.

Matching Summary

Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support.

Salary

Base: 90K to 95K; Bonus/Equity: Not specified; Benefits: Market-leading benefits (Medical, Dental, Vision), 401(k) Retirement Plan, Complimentary Accommodation, Complimentary Employee Meals, Paid holidays, vacation, and sick days, Culinary, retail and wellness experiences at special rates

Skills & Requirements

Must-have

  • Oversee daily operations of TID department
  • Provide guidance to technology teams
  • Partner with Director of TID
  • Manage TID budgets
  • Support TID staff development
  • Establish and maintain user procedures
  • Provide Systems Administration
  • Assist in Server infrastructure management
  • Ensure effective support for other systems
  • Provide system support services
  • Maintain and promote Four Seasons core technology standards
  • Assist in co-ordination of new acquisitions
  • Participate in technology implementations
  • Drive process automation and digital transformation
  • Provide 24/7 support for mission critical systems
  • Assist at network support and security
  • Active Directory maintenance
  • Server Infrastructure maintenance
  • Network Infrastructure maintenance
  • Network protection and failover tools implementation
  • Good knowledge and support for Desktop OS and applications
  • Provide direct guest support
  • Administer Outlook and communication tools
  • Assist in systems backup and recovery
  • Assist in management of third-party vendors

Nice-to-have

  • Energetic manager
  • Genuine heart
  • Commitment to luxury
  • World-class employee experience
  • Company culture
  • Recognizing a familiar face
  • Welcoming a new one
  • Treating everyone as we wish to be treated
  • Creating lasting impressions
  • Connecting to people and the world

Key Requirements

  • Reasonable cost analysis, cost management and budgeting skills
  • Clear understanding of internal controls
  • Understand and familiar with hotel quality, Standards and service standards

Work Rights

Not specified

Tailored Resume

Cover Letter