Enquiry Centre Advisors

Capita

Stafford, United Kingdom
Starting at £24,570; not specified; not specified ...
Inbound telephone call handling
Accurate data input and administrative tasks
Ability to work hybrid schedule with office days
The role involves providing a high-quality claimant experience by telephone to new and existing Personal Independence Payment (PIP) claimants

Job Summary

  • The role involves providing a high-quality claimant experience by telephone to new and existing Personal Independence Payment (PIP) claimants.
  • Employees will be based at their home address but must attend an assigned office in Stafford, UK, for a minimum of three days each week.
  • The position requires working full-time hours including evenings and some Saturdays within the contact centre opening window.

Matching Summary

The role involves providing a high-quality claimant experience by telephone to new and existing Personal Independence Payment (PIP) claimants.

Salary

Starting at £24,570; Not specified; Not specified

Skills & Requirements

Must-have

  • Inbound telephone call handling
  • Accurate data input and administrative tasks
  • Ability to work hybrid schedule with office days

Nice-to-have

  • Empathy and polite telephone manner
  • Flexibility to meet team needs
  • Genuine enthusiasm for customer service

Key Requirements

  • Good listening skills and ability to resolve issues at initial stage
  • High attention to detail for accurate data entry
  • Ability to work range of shift patterns including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter