On-site (requires at least four days a week in the office)
Accurate and timely processing of credit notes
Collaboration with collections and customer service
Meeting area targets and ensuring efficiency
3M Company is seeking a Claims Management Agent in Mexico City to manage credit note processing, ensuring customer satisfaction through accurate and timely service. The role requires collaboration with various departments to resolve customer issues and improve workflows
Job Summary
As a claims management agent, you will play a key role in the credit note process in Mexico.
Your work will directly contribute to improving our customers' experience by ensuring accuracy, timeliness, and effective support for each request.
Identify opportunities for improvement in workflows to optimize area times and results.
Matching Summary
Match Score: 85
3M Company is seeking a Claims Management Agent in Mexico City to manage credit note processing, ensuring customer satisfaction through accurate and timely service. The role requires collaboration with various departments to resolve customer issues and improve workflows.
Skills & Requirements
Must-have
Accurate and timely processing of credit notes
Collaboration with Collections and Customer Service
Meeting area targets and ensuring efficiency
Adherence to internal processes and controls
Nice-to-have
Attention to detail and accuracy focus
Organizational skills and deadline adherence
Good communication and collaborative work
Key Requirements
Professional degree/completed Bachelor's
Minimum 2 years of experience in service areas
Intermediate English level
Intermediate Microsoft Office and Excel proficiency