Customer Success Manager - Platinum - Oklahoma City, Ok
UPS
Oklahoma City, OK, USA
Trusted advisor for strategic customers
Drive value realization and long-term success
Build strong business collaboration
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success
Job Summary
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
Key responsibilities include issue management, value creation through strategic engagement, and proactive risk mitigation to ensure customer satisfaction and retention.
The role requires strong relationship management, exceptional communication and negotiation skills, with over 5 years in customer success, account management, or supply chain consulting.
Matching Summary
The Platinum CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
Skills & Requirements
Must-have
trusted advisor for strategic customers
drive value realization and long-term success
build strong business collaboration
understand complex business needs
align solutions to meet objectives
client satisfaction, retention, and growth
proactively address challenges
identify upsell opportunities
ensure seamless internal collaboration
Nice-to-have
innovative possibilities
rewarding culture
work with talented teams
cultivate skills and take you to the next level
Key Requirements
5 or more years in customer success, account management or supply chain consulting
Extensive experience in customer relationship management
Proven track record of managing large, high-value accounts
Bachelor’s degree in business, marketing, or a related field (preferred)