Base: $24.23 - $36.35ph; bonus/equity: may include...
Hybrid
Microsoft active directory knowledge
Basic networking ip and mac address
Ticket backlog management experience
Cox Automotive is seeking a Cloud Support Technician for their RapidScale division, offering a hybrid work environment and a competitive hourly wage. The role involves maintaining customer environments, managing support tickets, and ensuring high customer satisfaction, while collaborating with various teams
Job Summary
The role involves maintaining and supporting multiple customer environments within secure private, public, and hybrid clouds.
Employees are eligible for a minimum of sixteen hours of paid time off every month along with seven paid holidays.
Candidates must be willing to work alternative shifts including Tuesday–Saturday or Sunday–Thursday schedules.
Matching Summary
Match Score: 75
Cox Automotive is seeking a Cloud Support Technician for their RapidScale division, offering a hybrid work environment and a competitive hourly wage. The role involves maintaining customer environments, managing support tickets, and ensuring high customer satisfaction, while collaborating with various teams.
Salary
Base: $24.23 - $36.35/hour; Bonus/Equity: May include commission or incentive program; Benefits: 16 hours PTO/month, 7 holidays, health care, 401(k)
Skills & Requirements
Must-have
Microsoft Active Directory knowledge
Basic networking IP and MAC address
Ticket backlog management experience
Crisis management and escalation skills
Flexible shift availability including nights
Nice-to-have
Fortigate firewall experience
SD-WAN management expertise
N-able RMM platform familiarity
Managed Service Provider background
Advanced NAT and VPN skills
Key Requirements
High school diploma/GED with less than 2 years experience
Authorization to work in the United States without sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship available
Work Rights
Must be authorized to work in the US without sponsorship