Fnol Cabin Agent Bilingual

Western World Insurance Company

Mexico City, Mexico
On-site
Answer inbound calls in english and spanish
Register new claims for accidents
Validate policy and collection status
Western World Insurance Company is seeking a bilingual FNOL Cabin Agent in Mexico City to provide essential customer service for clients experiencing emergencies related to vehicle or home accidents. The role requires effective communication in both English and Spanish and entails a variety of responsibilities, including claim registration and customer support

Job Summary

  • The bilingual agents of the FNOL booth are responsible for answering inbound calls in English received at the Mexico Contact Center covering a 7 x 24-hour service schedule for customers who need assistance due to an accident or assistance in compliance with local regulations and criteria established in accordance with AIG guidelines.
  • This position is part of a team made up of 4 agents who attend to a 24-hour service window from Monday to Sunday.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

Western World Insurance Company is seeking a bilingual FNOL Cabin Agent in Mexico City to provide essential customer service for clients experiencing emergencies related to vehicle or home accidents. The role requires effective communication in both English and Spanish and entails a variety of responsibilities, including claim registration and customer support.

Skills & Requirements

Must-have

  • Answer inbound calls in English and Spanish
  • Register new claims for accidents
  • Validate policy and collection status
  • Track crane and road assistance suppliers
  • Provide customer service and claim follow-up

Nice-to-have

  • High empathy and listening capacity
  • Proactivity and efficient teamwork
  • Learning disposition

Key Requirements

  • 1 year in customer service
  • Basic knowledge of insurance products
  • Flexibility for rotation of shifts
  • Microsoft Packages – Excel (High), Word, Outlook
  • English (B2/C1 Level – writing and reading)

Work Rights

Not specified

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