Customer Support Engineer3

KLA

Taylor, TX, USA
Base: $33.75 - $57.36 ph; bonus/equity: performanc...
Not specified
Troubleshooting highly complex capital equipment
Diagnosing technical equipment problems
Repairing and updating equipment at customer facility
KLA is seeking a Customer Support Engineer to provide technical support for complex capital equipment, ensuring customer satisfaction and minimizing downtime. The ideal candidate will possess a relevant degree and experience in troubleshooting and diagnosing technical equipment issues, alongside a commitment to customer service

Job Summary

  • The role involves representing the company to customers while ensuring accountability for satisfaction with service.
  • Employees are responsible for updating, troubleshooting, diagnosing, and repairing highly complex capital equipment for customers.
  • KLA invests 15% of sales back into R&D and offers a comprehensive benefits package including medical, dental, vision, and 401(K) matching.

Matching Summary

Match Score: 75

KLA is seeking a Customer Support Engineer to provide technical support for complex capital equipment, ensuring customer satisfaction and minimizing downtime. The ideal candidate will possess a relevant degree and experience in troubleshooting and diagnosing technical equipment issues, alongside a commitment to customer service.

Salary

Base: $33.75 - $57.36 Per Hour; Bonus/Equity: Performance incentive programs eligible; Benefits: Medical, dental, vision, life, 401(K), ESPP, tuition reimbursement

Skills & Requirements

Must-have

  • Troubleshooting highly complex capital equipment
  • Diagnosing technical equipment problems
  • Repairing and updating equipment at customer facility

Nice-to-have

  • Cross training other field service engineers
  • Collaborating on knowledge improvement systems
  • Tackling really hard engineering problems

Key Requirements

  • Doctorate degree with 0 years experience OR Master's with 3 years OR Bachelor's with 5 years
  • Engineering knowledge background required
  • Experience in technical equipment diagnosis and repair

Work Rights

Not specified

Tailored Resume

Cover Letter