Customer Support Associate I

Zscaler

Mohali, India
On-site
Url analysis and categorization
Customer inquiry management
Cross-functional collaboration
Zscaler is seeking a Customer Support Associate I for their Customer Success Organization in Mohali, India. The role involves ensuring the seamless activation of products and services while providing exceptional customer experiences in a fast-paced, AI-driven environment

Job Summary

  • As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis.
  • You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.
  • Zscaler is committed to building a team that reflects the communities we serve and the customers we work with, fostering an inclusive environment that values all backgrounds and perspectives.

Matching Summary

Match Score: 85

Zscaler is seeking a Customer Support Associate I for their Customer Success Organization in Mohali, India. The role involves ensuring the seamless activation of products and services while providing exceptional customer experiences in a fast-paced, AI-driven environment.

Skills & Requirements

Must-have

  • URL analysis and categorization
  • Customer inquiry management
  • Cross-functional collaboration
  • Technical project ownership
  • Seamless product activation

Nice-to-have

  • AI-forward enterprise culture
  • Constructive, honest debate
  • Customer obsession and empathy
  • High-impact, high-accountability

Key Requirements

  • 2+ years customer service/support experience
  • Foundational networking concepts (OSI model)
  • Customer interaction expertise
  • Project management skills
  • Disciplined time management

Work Rights

Not specified

Tailored Resume

Cover Letter