Customer Support Agent (mandarin Speaking, Open To New Grads)

Equinix Inc.

Mandarin language proficiency required
Tier 2 support experience preferred
Email phone live chat communication
Equinix is the world's digital infrastructure company shortening the path to connectivity for innovations

Job Summary

  • Equinix is the world's digital infrastructure company shortening the path to connectivity for innovations.
  • The role involves providing tier two support on complex customer requests through email, phone, or live chat.
  • Employees are expected to troubleshoot, document, escalate, and manage trouble resolution while potentially assisting with training peers.

Matching Summary

Equinix is the world's digital infrastructure company shortening the path to connectivity for innovations.

Skills & Requirements

Must-have

  • Mandarin language proficiency required
  • Tier 2 support experience preferred
  • Email phone live chat communication

Nice-to-have

  • Willingness to mentor new hires
  • Interest in process improvement
  • Ability to handle specialized billing tasks

Key Requirements

  • 1+ years experience preferred
  • Bachelor's degree preferred
  • Open to new graduates

Work Rights

Not specified

Tailored Resume

Cover Letter