The role requires an individual with a good understanding of IT infrastructure & applications, playing a pivotal role in ensuring the smooth operations of an organization's IT systems
Job Summary
The role requires an individual with a good understanding of IT infrastructure & applications, playing a pivotal role in ensuring the smooth operations of an organization's IT systems.
As a member of the GICC team, the individual will be the first responder to systems availability alerts, focusing on monitoring and advanced observability for early detection and mitigation of business impacts.
The company fosters a culture where diversity is celebrated and inclusion is assured, providing a platform for people to do their best work and support career ambitions.
Matching Summary
The role requires an individual with a good understanding of IT infrastructure & applications, playing a pivotal role in ensuring the smooth operations of an organization's IT systems.
Skills & Requirements
Must-have
IT systems monitoring
24/7 operations
response to system availability alerts
advance observability
early detection and mitigation
troubleshooting and system audits
Nice-to-have
self-motivated and driven
strong collaboration skills
maintain composure under stress
positive influence on co-workers
perseverance and endurance
Key Requirements
2+ years of progressive technology delivery
Tertiary qualification in IT, Computer Science or related fields
ITIL Foundation and above certification preferred
Practical knowledge of ITIL Incident, Problem & Change Management
Experience with Azure/Google cloud computing operations