As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients
Job Summary
As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients.
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards.
This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.
Matching Summary
As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients.
Skills & Requirements
Must-have
Patient registration and check-in
Insurance eligibility and benefits verification
Patient liability calculation and collection
Payment and charge posting
Appointment scheduling
Patient financial guidance
Nice-to-have
Proactive interpersonal communications
Effective customer service skills
Independent decision making
Sound judgment
Retain large amounts of changing payor information
Key Requirements
High school diploma/GED or equivalent
1+ years of patient financial services, financial, collecting services or insurance industry experience
Ability to manage multiple tasks simultaneously
Work independently
Strong interpersonal, oral, and written communication skills