Microsoft office applications proficiency required
The role involves acting as the first point of contact for customer queries and claims received via multiple channels including CRM and telephone
Job Summary
The role involves acting as the first point of contact for customer queries and claims received via multiple channels including CRM and telephone.
Successful candidates will collaborate with internal departments such as Sales, Finance, and Operations to ensure effective case handling and resolution.
UPS Capital Europe is seeking a dedicated professional to deliver timely, accurate, and empathetic responses to maintain high service standards.
Matching Summary
The role involves acting as the first point of contact for customer queries and claims received via multiple channels including CRM and telephone.
Skills & Requirements
Must-have
English and German language proficiency required
CRM system management experience needed
Microsoft Office applications proficiency required
Nice-to-have
Proactive approach to service delivery
Curious mindset for continuous improvement
Experience in claims or administrative roles preferred
Key Requirements
Previous customer service or administrative experience preferred
Strong written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively