Competitive salary available, depending on experie...
Hybrid
Monitoring and evaluating customer interactions
Ensuring regulatory compliance
Identifying improvement areas
The work of the quality team covers all forms of interaction, be it service quality over the phone, written communication via email or chat channels, tone of voice across assisted and unassisted AI channels and the impact on customer experience across all customer contact channels
Job Summary
The work of the quality team covers all forms of interaction, be it service quality over the phone, written communication via email or chat channels, tone of voice across assisted and unassisted AI channels and the impact on customer experience across all customer contact channels.
Building and maintaining strong relationships with relevant stakeholders to ensure that quality is standardised, consistent and aligned with business needs will also be fundamental to this role, so having excellent communication and stakeholder management skills is paramount.
At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference.
Matching Summary
The work of the quality team covers all forms of interaction, be it service quality over the phone, written communication via email or chat channels, tone of voice across assisted and unassisted AI channels and the impact on customer experience across all customer contact channels.
Salary
Competitive salary available, depending on experience