Customer Success Manager Ii

henryschein.es

Base: $65,000 - $80,000; bonus/equity: eligible fo...
Trusted advisor and customer advocate
Improve business health with software solutions
Increase product utilization
This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging software solutions

Job Summary

  • This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging software solutions.
  • The role proactively strengthens relationships by improving customer business processes, increasing product utilization, and generally increasing the value of Henry Schein One products and services.
  • Henry Schein ONE offers a great place to work with fantastic people, a career in healthcare technology, competitive compensation, and an excellent benefits package.

Matching Summary

This position is responsible for building relationships with Henry Schein One customers, acting as a trusted advisor and customer advocate to improve their business health by leveraging software solutions.

Salary

Base: $65,000 - $80,000; Bonus/Equity: Eligible for bonus target; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • Trusted advisor and customer advocate
  • Improve business health with software solutions
  • Increase product utilization
  • Manage client records in CRM
  • Understand dental industry issues

Nice-to-have

  • Care for each other culture
  • Welcome different viewpoints
  • Encourage creativity and individuality
  • Maintain healthy work-life balance

Key Requirements

  • 5+ years of Customer Success or account management experience
  • 5+ years of in-office dental practice experience
  • Managed a large customer base (100+ accounts)
  • Experience using a CRM and/or Customer Success platform
  • Achieved or exceeded retention goals
  • Background in leading cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter