Customer Care Specialist

Acrisure

Springfield, IL, United States
Base: $14 - $17; bonus/equity: not specified; bene...
Answering incoming calls
Documenting claim file activities
Workers' compensation claims procedures
Answer incoming calls and document claim file activities for multi-state workers’ compensation claims, set up new losses, and support the team with various administrative tasks

Job Summary

  • Answer incoming calls and document claim file activities for multi-state workers’ compensation claims, set up new losses, and support the team with various administrative tasks.
  • Assist clients with network provider lookups, update customer notes, handle unidentified mail, and review outgoing checks.
  • Acrisure offers a comprehensive suite of benefits including physical, mental, financial, and family care wellness programs, designed to support employees' overall well-being.

Matching Summary

Answer incoming calls and document claim file activities for multi-state workers’ compensation claims, set up new losses, and support the team with various administrative tasks.

Salary

Base: $14 - $17; Bonus/Equity: Not specified; Benefits: Comprehensive suite of benefits and perks

Skills & Requirements

Must-have

  • Answering incoming calls
  • Documenting claim file activities
  • Workers' compensation claims procedures
  • Microsoft Office Suite
  • Typing 45 WPM
  • Multi-tasking with attention to detail

Nice-to-have

  • Professional telephone demeanor
  • Strong organizational skills
  • Understanding of human nature
  • Handling problem issues under stress
  • Responsiveness to changing business needs

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years customer service experience
  • Desire for career development in insurance

Work Rights

Not specified

Tailored Resume

Cover Letter