Program Manager, Learning And Development (customer Service)
Netflix
Manila, Philippines
Learning experience design
Project management expertise
E-learning authoring tools proficiency
Netflix is shaping the future of global entertainment by delivering exceptional customer service through impactful learning programs
Job Summary
Netflix is shaping the future of global entertainment by delivering exceptional customer service through impactful learning programs.
The Program Manager will develop and execute global learning curricula and manage a portfolio of training programs for outsourced call centers worldwide.
The role emphasizes creativity, operational excellence, and collaboration with global and regional teams to ensure alignment with business goals.
Matching Summary
Netflix is shaping the future of global entertainment by delivering exceptional customer service through impactful learning programs.
Skills & Requirements
Must-have
Learning experience design
Project management expertise
E-learning authoring tools proficiency
Global stakeholder collaboration
Content strategy and curation
Data-driven training impact measurement
Nice-to-have
Multimedia content creation
AI tools for instructional design
Cross-cultural international experience
Innovative facilitation skills
Digital learning methods
Strong communication and judgment
Key Requirements
8+ years learning solution design experience
Experience with onboarding and multi-level training