Consultant, Servicenow Business Systems Analyst

CIBC Capital Markets

Toronto, ON, CA
Competitive salary; incentive pyy included; benefi...
Fully remote
3+ years business systems analyst experience
Servicenow platform expertise
Agile methodology and sprint planning
This role bridges business needs and technology solutions across the ServiceNow platform within CIBC Capital Markets

Job Summary

  • This role bridges business needs and technology solutions across the ServiceNow platform within CIBC Capital Markets.
  • The successful candidate will translate requirements into Agile user stories and support delivery through development, testing, and release.
  • CIBC offers a competitive salary, incentive pay, banking benefits, and a defined benefit pension plan to its employees.

Matching Summary

This role bridges business needs and technology solutions across the ServiceNow platform within CIBC Capital Markets.

Salary

Competitive salary; Incentive pay included; Benefits program and pension plan available

Skills & Requirements

Must-have

  • 3+ years Business Systems Analyst experience
  • ServiceNow platform expertise
  • Agile methodology and sprint planning
  • Requirements analysis and documentation
  • User story creation and acceptance criteria

Nice-to-have

  • IT Asset Management (SAM/HAM) exposure
  • CMDB governance practices
  • Process optimization mindset
  • Cross-functional collaboration skills
  • Data quality and reporting awareness

Key Requirements

  • 3+ years of Business Systems Analyst experience
  • Experience with ServiceNow modules like ITSM or CMDB
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter