Service, Advisor I - 12 Months Contract

AIA Australia

Not specified
4 years working experience
2-3 years insurance or hotline service
Secondary education graduate
AIA Australia is seeking a Service Advisor I for a 12-month contract, focusing on customer inquiries and complaints related to their operations. The role requires previous experience in customer service, preferably within the insurance sector, and offers opportunities for personal and career growth

Job Summary

  • The role involves handling customer enquiries and complaints across Underwriting, Policy Owner Service, and Claims operations.
  • Candidates must be willing to obtain licenses from the Insurance Authority and Mandatory Provident Fund Schemes Authority.
  • The position offers opportunities for personal growth while contributing to a healthier, more sustainable future for communities.

Matching Summary

Match Score: 75

AIA Australia is seeking a Service Advisor I for a 12-month contract, focusing on customer inquiries and complaints related to their operations. The role requires previous experience in customer service, preferably within the insurance sector, and offers opportunities for personal and career growth.

Skills & Requirements

Must-have

  • 4 years working experience
  • 2-3 years insurance or hotline service
  • Secondary education graduate
  • Basic insurance knowledge
  • MPF knowledge advantage

Nice-to-have

  • Higher academic qualification
  • More relevant working experience
  • Hands-on customer service experience
  • Unmatched career growth opportunities
  • Supportive leadership environment

Key Requirements

  • Obtain IA License (Paper 1,2,3,5)
  • Obtain MPFA License (Paper 4)
  • Minimum 4 years total work experience
  • Minimum 2-3 years in insurance/customer service
  • Secondary education graduation required

Work Rights

Not specified

Tailored Resume

Cover Letter