Manager Of Member Services

Lumbee River Elec Membership Corp

Pembroke, NC, United States
On-site
Customer service operations management
Payment processing oversight
Call center performance monitoring
The Manager of Member Services is responsible for leading and managing the daily operations of the Member Service Department, which supports both electric utility and broadband internet services

Job Summary

  • The Manager of Member Services is responsible for leading and managing the daily operations of the Member Service Department, which supports both electric utility and broadband internet services.
  • This role provides leadership and oversight for a team of supervisors and member service representatives responsible for payment processing, call center operations, and service request coordination.
  • The Manager of Member Services ensures high-quality service delivery, operational efficiency, and accurate reporting.

Matching Summary

The Manager of Member Services is responsible for leading and managing the daily operations of the Member Service Department, which supports both electric utility and broadband internet services.

Skills & Requirements

Must-have

  • Customer service operations management
  • Payment processing oversight
  • Call center performance monitoring
  • Process improvement implementation
  • Data analysis for operational planning

Nice-to-have

  • Foster positive customer-focused culture
  • Support employee development and growth
  • Collaborate with internal departments
  • Participate in company-wide initiatives

Key Requirements

  • 5-8 years progressive customer service experience
  • 2-3 years supervisor/management responsibility
  • Bachelor's Degree or equivalent experience
  • Valid Driver's License Upon Hire

Work Rights

Not specified

Tailored Resume

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