Head, Delivery Excellence

Zafin

Toronto, Canada
On-site
Operationalize delivery excellence globally
Monitor delivery practices and standards
Define delivery frameworks and governance
This role is responsible for leading the Delivery Excellence function to ensure that programs are set up and executed with discipline, technical integrity, and proactive risk management

Job Summary

  • This role is responsible for leading the Delivery Excellence function to ensure that programs are set up and executed with discipline, technical integrity, and proactive risk management.
  • Key responsibilities include defining and embedding delivery frameworks, governance, and execution playbooks, establishing quality gates, and implementing delivery health and performance metrics across programs.
  • The position requires mentoring and elevating Delivery Executives and Senior Directors, leading executive-level conversations, and strengthening execution discipline across scope, timelines, and stakeholder management.

Matching Summary

This role is responsible for leading the Delivery Excellence function to ensure that programs are set up and executed with discipline, technical integrity, and proactive risk management.

Skills & Requirements

Must-have

  • operationalize delivery excellence globally
  • monitor delivery practices and standards
  • define delivery frameworks and governance
  • establish quality gates and readiness criteria
  • implement delivery health metrics
  • define risk management practices
  • provide visibility into strategic program risks

Nice-to-have

  • challenging constructively
  • seeing around corners
  • executive presence and credibility
  • culture of continuous improvement
  • leadership without authority

Key Requirements

  • 15+ years in banking or enterprise software delivery
  • Proven track record leading complex technology implementations
  • Experience in core banking or modernization programs
  • Strong understanding of solution architecture
  • Track record of stabilizing at-risk programs
  • Experience with senior client stakeholders
  • Bachelor’s degree required

Work Rights

Not specified

Tailored Resume

Cover Letter