Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Value Consultant/analyst

ANZ

Ccaas platform expertise
Talkdesk platform knowledge
Executive business case development
This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations

Job Summary

  • This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations.
  • Candidates will partner with clients to assess CX maturity, define transformation roadmaps, and build compelling business cases.
  • The position offers global exposure within a thriving community of over 10,000 professionals operating from key locations worldwide.

Matching Summary

This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations.

Skills & Requirements

Must-have

  • CCaaS platform expertise
  • Talkdesk platform knowledge
  • Executive business case development
  • CX maturity assessment
  • Omnichannel strategy definition

Nice-to-have

  • Cross-functional collaboration skills
  • Change management experience
  • Data analysis proficiency
  • Global exposure willingness
  • Innovation mindset

Key Requirements

  • Bachelor's Degree completed
  • 2 to 8 years of consulting experience
  • Strong understanding of CCaaS platforms
  • Proven ability to build executive-level business cases
  • Availability to travel may be required

Work Rights

Not specified

Tailored Resume

Cover Letter