Bi-lingual Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
Training: $17.00; post-training: $18.50 ph
On-site
Fluent in english and spanish
Provide excellent customer service
Answer calls within three rings
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026

Job Summary

  • Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
  • The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received.
  • SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals.

Matching Summary

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

Salary

Training: $17.00; Post-training: $18.50

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Provide excellent customer service
  • Answer calls within three rings
  • Provide trip status updates
  • Handle Lost and Found calls

Nice-to-have

  • Empathy for ADA individuals
  • Meet assigned quotas and metrics
  • Positive attitude

Key Requirements

  • One year work experience
  • High School Diploma
  • 95% of all calls answered within 30 secs
  • Daily average talk time 90 seconds or less
  • Receive a minimum of 30-34 calls per hour

Work Rights

Not specified

Tailored Resume

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