Customer Service Analyst

Edgewell Personal Care Brands LLC

Ciudad de Mexico, CMX, MX
On-site
Order management
Billing and credit notes
Backorder management
Ensure the entire order process, from receipt of purchase orders in the system to deliver to customers, ensure that the 3PL receives, processes, and plans orders through to deliver according to customer requirements

Job Summary

  • Ensure the entire order process, from receipt of purchase orders in the system to deliver to customers, ensure that the 3PL receives, processes, and plans orders through to deliver according to customer requirements.
  • Support OTC model which considers processes as order management, order fulfilment, Billing, and disputes management.
  • Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead.

Matching Summary

Ensure the entire order process, from receipt of purchase orders in the system to deliver to customers, ensure that the 3PL receives, processes, and plans orders through to deliver according to customer requirements.

Skills & Requirements

Must-have

  • Order management
  • Billing and credit notes
  • Backorder management
  • Electronic invoice management
  • Customer Concerns Management

Nice-to-have

  • Collaboration and Relationship Management
  • Ability to lead change
  • Problem-solving ability
  • End to end supply chain understanding

Key Requirements

  • Bachelor Degree in Industrial engineering
  • 2 years in Customer service or logistics
  • Advanced Office software

Work Rights

Not specified

Tailored Resume

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