Patient Service Specialist

Metro Vein Centers

West Bloomfield, MI, United States
Base: $20.00 & up based on experience; bonus/equit...
On-site
1-2 years healthcare contact center experience
Insurance benefits explanation skills
Emr system familiarity
Metro Vein Centers is seeking a Patient Service Specialist to serve as the first line of communication for patients, focusing on insurance inquiries and financial navigation in a compassionate healthcare environment. The ideal candidate should have experience in patient support or billing, excellent customer service skills, and preferably be bilingual in Spanish

Job Summary

  • The role serves as the first point of contact for patients and staff to ensure clear communication regarding insurance and financial expectations.
  • Candidates will verify eligibility, process payments, and resolve billing concerns with a focus on first-call resolution and empathy.
  • Metro Vein Centers offers comprehensive benefits including medical, dental, vision, 401(k) matching, and paid time off.

Matching Summary

Match Score: 85

Metro Vein Centers is seeking a Patient Service Specialist to serve as the first line of communication for patients, focusing on insurance inquiries and financial navigation in a compassionate healthcare environment. The ideal candidate should have experience in patient support or billing, excellent customer service skills, and preferably be bilingual in Spanish.

Salary

Base: $20.00 & Up Based on Experience; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) Match, PTO

Skills & Requirements

Must-have

  • 1-2 years healthcare contact center experience
  • Insurance benefits explanation skills
  • EMR system familiarity
  • RCM process understanding
  • HIPAA compliance knowledge

Nice-to-have

  • Bilingual Spanish and English proficiency
  • Athena Practice system experience
  • Remote work independence
  • High patient satisfaction focus
  • Cross-functional collaboration

Key Requirements

  • 1-2+ years experience in healthcare contact center or billing
  • Familiarity with EMR systems like Athena Practice
  • Understanding of RCM processes and payer requirements

Work Rights

Not specified

Tailored Resume

Cover Letter