Principal Associate, Customer Experience (cx) Insights
Capital One Canada
Toronto, Ontario, Canada
Not specified; not specified; benefits include men...
3d onsite
3-5 years leading cx measurement programs
Deep understanding of survey methodology nps csat
Ability to translate complex data into compelling narratives
This role serves as the primary ambassador for CX data in Canada, consulting with Business partners to infuse analytics into decision-making
Job Summary
This role serves as the primary ambassador for CX data in Canada, consulting with Business partners to infuse analytics into decision-making.
The successful candidate will lead the project management and execution of the CX measurement program while owning data quality and reliability.
Capital One offers a hybrid work environment with 3 days in the office, full coverage for spouses and dependents, and up to $5000 in tuition subsidies per year.
Matching Summary
This role serves as the primary ambassador for CX data in Canada, consulting with Business partners to infuse analytics into decision-making.
Salary
Not specified; Not specified; Benefits include mental health coverage up to $3000 and tuition subsidies up to $5000
Skills & Requirements
Must-have
3-5 years leading CX measurement programs
Deep understanding of survey methodology NPS CSAT
Ability to translate complex data into compelling narratives
Experience influencing decision making across business units
Strong analytical rigor combined with strategic mindset
Nice-to-have
Familiarity with text analytics software packages
Experience in financial services or loyalty programs
Completed training in Customer Experience Management
Ability to work well in cross functional teams
Track record of managing complex workstreams independently
Key Requirements
Bachelor's degree in Business Administration or related field
Certification in Customer Experience Management or Net Promoter Score preferred
Proven experience applying statistical techniques to account and survey data