Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
Job Summary
Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles.
Collaborates with relevant departments to ensure all guests’ requirements are met.
Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Standard.
Matching Summary
Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles.
Skills & Requirements
Must-have
positive service attitude
interpersonal and communications skills
guest satisfaction
guest comments effectively
Nice-to-have
classical grandeur
timeless elegance
modern in-room technology
Key Requirements
Minimum 5 years' working experience in hospitality
at least 1 year at supervisory/management level
fluent spoken English and Chinese
Superior guest resolution and problem solving abilities