Senior Desktop Support Analyst

Altera Digital Health

York, Maine, US
Base: $50,000 - $52,000; bonus/equity: not specifi...
Hybrid
4-6 years desktop support experience
Ms windows operating systems proficiency
Ms exchange and office suite knowledge
The Senior Desktop Support Analyst serves as a key member of the Managed Services team providing crucial second-line support for internal users

Job Summary

  • The Senior Desktop Support Analyst serves as a key member of the Managed Services team providing crucial second-line support for internal users.
  • This role is responsible for ensuring the stability and performance of desktop and laptop environments while resolving technical issues efficiently.
  • Candidates must be willing to participate in an on-call rotation to support 24/7 operations at York Hospital in Maine.

Matching Summary

The Senior Desktop Support Analyst serves as a key member of the Managed Services team providing crucial second-line support for internal users.

Salary

Base: $50,000 - $52,000; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package

Skills & Requirements

Must-have

  • 4-6 years desktop support experience
  • MS Windows Operating Systems proficiency
  • MS Exchange and Office Suite knowledge
  • Citrix and Firewall/VPN configuration
  • 24/7 on-call rotation availability

Nice-to-have

  • Strong analytical problem-solving skills
  • Excellent customer focus and anticipation
  • Ability to work effectively under pressure
  • Experience with MS SQL Server and IIS
  • Web page development assistance skills

Key Requirements

  • Bachelor of Arts or Science degree preferred
  • 4-6 years of desktop support environment experience
  • On-site position required during initial onboarding months

Work Rights

Not specified

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