Asistente De Service Desk

UNYCC

Not specified
Windows operating system knowledge
Hardware and software troubleshooting
Intermediate english proficiency
UNYCC is seeking a Service Desk Assistant to provide technical support and manage user queries in a professional services environment. The ideal candidate should have a technical background, intermediate English skills, and proficiency in operating systems and office software

Job Summary

  • The role involves providing remote and in-person technical support to internal users while managing assigned tickets.
  • Candidates will be responsible for reviewing laptops and performing quality assurance checks on equipment for new collaborators.
  • The company fosters a diverse and inclusive environment that values differences and promotes equal opportunities for all.

Matching Summary

Match Score: 85

UNYCC is seeking a Service Desk Assistant to provide technical support and manage user queries in a professional services environment. The ideal candidate should have a technical background, intermediate English skills, and proficiency in operating systems and office software.

Skills & Requirements

Must-have

  • Windows operating system knowledge
  • Hardware and software troubleshooting
  • Intermediate English proficiency
  • Intermediate to advanced Office skills
  • Remote and on-site user support

Nice-to-have

  • ITIL 4 certification
  • Information security knowledge
  • Technical documentation skills
  • Quality assurance of new equipment

Key Requirements

  • Graduate from technical or university technology programs
  • Intermediate level of English language skills
  • ITIL 4 certification (desirable)

Work Rights

Not specified

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