Head Of Service Management

Australian Financial Complaints Authority

Melbourne, Victoria, Australia
Not specified; not specified; financial benefits i...
On-site
Senior experience leading it service management
Deep expertise in itsm frameworks
Proven ability to balance service stability
The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA

Job Summary

  • The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA.
  • You will own service management disciplines, operational resilience and continuous improvement while delivering a seamless, people-first experience for colleagues.
  • The organization offers hybrid working arrangements, inclusive leave options including 20 weeks paid parental leave, and financial benefits via salary packaging.

Matching Summary

The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA.

Salary

Not specified; Not specified; Financial benefits include not-for-profit salary packaging

Skills & Requirements

Must-have

  • Senior experience leading IT service management
  • Deep expertise in ITSM frameworks
  • Proven ability to balance service stability
  • Strong experience managing major incidents
  • Demonstrated people leadership capability

Nice-to-have

  • Progressive thinking and accountability
  • Inclusive leadership values every voice
  • Flexible work options and thoughtful benefits
  • Diverse caring culture environment
  • Executive and governance forum communication

Key Requirements

  • Senior experience in complex enterprise environments
  • Strong stakeholder engagement capability
  • Clear confident communicator for executive forums

Work Rights

Not specified

Tailored Resume

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