Job Summary

• The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy, invested in employee success.
• The Sr. Cloud Support Engineer plays an important role in post-implementation support of SailPoint’s Identity as a Service offering, IdentityNow, working directly with customers to resolve issues.
• Benefits include health and wellness coverage, disability and life insurance, flexible spending accounts, 401(k) with company matching, flexible vacation policy, paid holidays, sick leave, and paid parental leave.

Matching Summary

Salary

Base: $72,600 - $122,366.00; Bonus/Equity: May be eligible for Corporate Bonus Plan or commission and equity; Benefits: Health and wellness, disability, life insurance, FSA, 401(k), time off, holidays, sick leave, parental leave, EAP, voluntary benefits, HSA

Skills & Requirements

Key Requirements

• 5-7+ years of support experience
• At least 2 years working with a SaaS product/service
• Experience with web technologies
• Experience setting up software on Windows and Unix
• Experience with Databases
• Experience with Directories
• Network troubleshooting skills

Work Rights