Technical Support Manager, D&m

Autodesk

Multiple Locations
Base: $74,000 - $133,100; bonus/equity: annual cas...
Fully remote
Manage customer service teams
Lead technical support delivery
Resolve escalated customer issues
Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software

Job Summary

  • Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software.
  • Measure and monitor performance against established service levels to ensure achievement of individual and team targets.
  • From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Matching Summary

Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software.

Salary

Base: $74,000 - $133,100; Bonus/Equity: annual cash bonuses, stock grants; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Manage customer service teams
  • Lead technical support delivery
  • Resolve escalated customer issues
  • Drive onboarding and staff development
  • Manage high pressure customer escalations
  • Proficient in CRM tools

Nice-to-have

  • Solution-focused mentality
  • Pursuing results with consistent effort
  • Taking smart risks
  • Integrity and accountability
  • Customer success management practices

Key Requirements

  • 5+ years management experience
  • Bachelor's degree or equivalent work experience
  • Autodesk product knowledge
  • Strong written and verbal English communication
  • Demonstrated ability to use data
  • Effective coaching and talent development

Work Rights

Not specified

Tailored Resume

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