Senior Technical Support Engineer

Workday

Tokyo, JP
Not specified; not specified; not specified
Hybrid
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Experience with splunk kibana grafana tools
This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
  • The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic clients in Japan.
  • Candidates must be comfortable working in a hybrid environment with occasional weekend support as part of a global 24/7 coverage plan.

Matching Summary

This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Experience with Splunk Kibana Grafana tools
  • Workday Salesforce JIRA ticketing systems
  • Hybrid work model with 50% in-office requirement

Nice-to-have

  • Strong analytical and problem-solving abilities
  • Ability to manage multiple urgent priorities
  • Confident verbal and written communication
  • Experience with global 24x7 coverage plans
  • Collaborative team player mindset

Key Requirements

  • 3+ years proven technical support for SaaS
  • Bilingual fluency in Japanese and English
  • Experience with Workday or similar enterprise platforms

Work Rights

Not specified

Tailored Resume

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