Service Desk Technician

Servco

$24.10 - $30.66 ph; not specified; not specified
Helpdesk coverage
Problem resolution and escalation
Basic business applications troubleshooting
The Service Desk Technician will perform daily operations support tasks related to helpdesk coverage, problem resolution and escalation, routine workstation and user administration tasks

Job Summary

  • The Service Desk Technician will perform daily operations support tasks related to helpdesk coverage, problem resolution and escalation, routine workstation and user administration tasks.
  • Responsibilities include answering TIS Helpdesk calls, providing on and off shift helpdesk/pager support, and maintaining the service desk ticketing system.
  • The role involves performing basic network, telecommunications, and systems troubleshooting procedures and loading/deploying standard workstation and laptop configurations.

Matching Summary

The Service Desk Technician will perform daily operations support tasks related to helpdesk coverage, problem resolution and escalation, routine workstation and user administration tasks.

Salary

$24.10 - $30.66 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Helpdesk coverage
  • Problem resolution and escalation
  • Basic Business Applications troubleshooting
  • Workstation and user administration
  • Network, telecommunications, and systems troubleshooting

Nice-to-have

  • Professional customer relations skills
  • Analytical and detail oriented problem solver
  • Team player

Key Requirements

  • High School Diploma or equivalent
  • Previous IT service desk experience
  • Valid Driver’s License
  • Proficient with Microsoft Office
  • Experience with Windows OS platforms

Work Rights

Not specified

Tailored Resume

Cover Letter