Servicenow Product Owner

healthroundup.ai

Chennai, India
On-site
Servicenow platform transformation
Out-of-the-box aligned environment
Ai-enabled service model
This role is accountable for the end-to-end transformation of ServiceNow at WPP

Job Summary

  • This role is accountable for the end-to-end transformation of ServiceNow at WPP.
  • You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model.
  • The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally.

Matching Summary

This role is accountable for the end-to-end transformation of ServiceNow at WPP.

Skills & Requirements

Must-have

  • ServiceNow platform transformation
  • Out-of-the-box aligned environment
  • AI-enabled service model
  • Virtual agents and conversational interfaces
  • Automation-first workflows

Nice-to-have

  • Legacy complexity removal
  • Global service management operating model
  • Agentic AI integration

Key Requirements

  • End-to-end transformation leadership
  • Clean rebuild approach
  • Remove legacy complexity
  • Establish single coherent operating model

Work Rights

Not specified

Tailored Resume

Cover Letter