Customer Experience Supervisor

Cadent Gas

Manchester, United Kingdom
On-site
Supervising customer-facing teams
Face-to-face customer engagement
Handling sensitive customer situations
Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences

Job Summary

  • Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences.
  • Spend time on site with your team, manage escalations, coach colleagues and build positive local relationships.
  • Use customer insight and real-time feedback to influence delivery, raise standards and improve outcomes.

Matching Summary

Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences.

Skills & Requirements

Must-have

  • Supervising customer-facing teams
  • Face-to-face customer engagement
  • Handling sensitive customer situations
  • Coaching and performance management
  • Using customer feedback for improvement

Nice-to-have

  • Motivating others
  • Building positive local relationships
  • Community connection
  • Shaping work with customer perspective

Key Requirements

  • Full UK Driving Licence
  • Experience supervising customer-facing teams
  • Experience handling complaints and escalations
  • Coaching or performance-management experience

Work Rights

Not specified

Tailored Resume

Cover Letter