Senior Customer Service Representative (french)

BP Retail UK

Budapest, Hungary
Hybrid
Fluent in english and french
Customer service support
Ms office proficiency
Join our Customer Service Team and advance your career as a Senior Customer Service Representative (French)

Job Summary

  • Join our Customer Service Team and advance your career as a Senior Customer Service Representative (French).
  • This role ensures queries are resolved promptly, accurately, and with the highest level of customer satisfaction while handling multiple communication channels.
  • We offer flexible working schedules, various employee wellbeing programs, and opportunities for long-term career development in a diverse and inclusive environment.

Matching Summary

Join our Customer Service Team and advance your career as a Senior Customer Service Representative (French).

Skills & Requirements

Must-have

  • Fluent in English and French
  • Customer service support
  • MS Office proficiency
  • Handling customer inquiries
  • Order processing and fulfillment
  • Complaint resolution
  • Service level agreement management

Nice-to-have

  • Experience with SAP or CRM systems
  • Problem-solving ability
  • Strong organizational skills
  • Proactive demeanor
  • Continuous improvement mindset
  • Team collaboration
  • Digital fluency

Key Requirements

  • Fluency in English and French
  • Experience with customer service processes
  • Proficiency in MS Office
  • Knowledge of SAP or CRM systems preferred
  • Ability to handle escalations
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter