The Senior Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health
Job Summary
The Senior Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health.
They also play a key role in mentoring customer engineers and sharing knowledge to enhance overall customer satisfaction and product improvement.
Reltio has earned numerous awards and top rankings for our technology, our culture and our people.
Matching Summary
The Senior Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health.
Skills & Requirements
Must-have
expert technical support
resolve complex technical issues
mentoring customer engineers
subject matter expert in multiple product features
hands-on programming (Python, Java)
RESTful API development and debugging
web UI development with JavaScript frameworks
Nice-to-have
NoSQL databases
distributed indexes
Key Requirements
Bachelor's degree in Computer Science or equivalent
5+ years of experience with on-premise or cloud MDM solutions
5+ years of experience supporting enterprise products in SaaS
5+ years of experience with Public Clouds AWS/GCP/Azure
5+ years of experience with REST APIs and integration tools
5+ years previous experience as a software engineer, support engineer, or solution engineer
Experience in data management, master data management, analytics, and big data platforms
Experience in object-oriented design, data structures, algorithm design
Working knowledge of scalable and distributed data systems