Senior/patient Service Associate, Call Centre

Singapore Health Services Pte Ltd

Singapore
On-site
Handling general enquiries
Managing outpatient appointments
Proficient in microsoft office applications
You will provide quality and personalized one-stop information service for the Hospital

Job Summary

  • You will provide quality and personalized one-stop information service for the Hospital.
  • This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.
  • Able to commit to rotating shifts, including weekends & public holidays.

Matching Summary

You will provide quality and personalized one-stop information service for the Hospital.

Skills & Requirements

Must-have

  • Handling general enquiries
  • Managing outpatient appointments
  • Proficient in Microsoft Office applications
  • Commit to rotating shifts including weekends
  • Customer-oriented service
  • Strong interpersonal and communication skills

Nice-to-have

  • Experience in call centre
  • Experience in healthcare industry
  • Excellent team player
  • Highly adaptable in fast-paced environment

Key Requirements

  • GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year relevant experience
  • NITEC in Service Skills preferably

Work Rights

Not specified

Tailored Resume

Cover Letter