Complaints Lead

NIB Holdings

Auckland, New Zealand
Not specified; not specified; free health, life, i...
Hybrid
Proven experience in complaints handling
Working knowledge of insurance contracts act
Strong reporting and documentation skills
NIB Holdings is seeking a Complaints Lead for a 10-month fixed-term contract, focusing on resolving customer complaints with professionalism and empathy. The ideal candidate will have experience in complaints handling, particularly in the insurance or financial services sector, and will contribute to continuous improvement initiatives

Job Summary

  • This role involves managing complex cases and representing nib NZ in dealings with the Insurance & Financial Services Ombudsman.
  • The position offers a hybrid work environment with free health insurance and an exceptionally generous leave policy including 18 weeks fully paid parental leave.
  • You will contribute to continuous improvement by identifying systemic issues and producing standardized complaints data to enhance customer experience.

Matching Summary

Match Score: 85

NIB Holdings is seeking a Complaints Lead for a 10-month fixed-term contract, focusing on resolving customer complaints with professionalism and empathy. The ideal candidate will have experience in complaints handling, particularly in the insurance or financial services sector, and will contribute to continuous improvement initiatives.

Salary

Not specified; Not specified; Free health, life, income protection insurance + discounts; 22 days annual leave; 18 weeks fully paid parental leave

Skills & Requirements

Must-have

  • Proven experience in complaints handling
  • Working knowledge of Insurance Contracts Act
  • Strong reporting and documentation skills

Nice-to-have

  • Passion for improving customer outcomes
  • Detail-oriented mindset
  • Experience conducting peer reviews

Key Requirements

  • Experienced complaints professional or law clerk
  • Knowledge of General Insurance Code of Practice
  • Privacy legislation expertise

Work Rights

Not specified

Tailored Resume

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