DXC is seeking an Onsite Engineer Team Lead with 6-8 years of experience in desktop support and team management. The ideal candidate should possess strong technical skills in Windows operating systems and hardware troubleshooting, alongside a customer-focused attitude and the ability to lead a team effectively
Job Summary
The role involves leading a team to diagnose and resolve software and hardware incidents across Windows and Mac operating systems.
Candidates must manage the desktop lifecycle including asset tracking, hardware installations, and coordinating vendor support for repairs.
The position requires maintaining first-class customer service while ensuring all tickets are resolved within defined Service Level Agreements.
Matching Summary
Match Score: 85
DXC is seeking an Onsite Engineer Team Lead with 6-8 years of experience in desktop support and team management. The ideal candidate should possess strong technical skills in Windows operating systems and hardware troubleshooting, alongside a customer-focused attitude and the ability to lead a team effectively.
Skills & Requirements
Must-have
6-8 years Desktop Support experience
Windows 8/10/11 and Mac OS knowledge
Team management and performance guidance
Hardware troubleshooting PC printer mobile phones
Ticket queue management and SLA adherence
Asset management and lifecycle tracking
Network topology VPN DNS DHCP understanding
Nice-to-have
Positive work attitude and passion to excel
Process improvement initiative mindset
Excellent customer service and interpersonal skills
Ability to work in fast-moving demanding environment
Self-motivated and disciplined team player
Experience with IMAC and bulk office moves
Strong telephony and communication skills
Key Requirements
Diploma or Bachelor degree in Computer Science or IT
6-8 years of relevant Desktop Support experience
Intermediate knowledge of IT Infrastructure and Network topologies