Serasa Experian is seeking a Senior Customer Experience Analyst to enhance customer journeys and strengthen relationships. The ideal candidate should have over five years of experience in customer experience roles, strong analytical skills, and excellent communication abilities
Job Summary
This position will have the mission of ensuring that the voice of the customer is incorporated into the company's strategies, promoting continuous improvements in the journey and strengthening the relationship to generate satisfaction, loyalty and sustainable growth.
Map and analyze customer journeys, identifying friction points and opportunities for improvement.
We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
Matching Summary
Match Score: 85
Serasa Experian is seeking a Senior Customer Experience Analyst to enhance customer journeys and strengthen relationships. The ideal candidate should have over five years of experience in customer experience roles, strong analytical skills, and excellent communication abilities.
Skills & Requirements
Must-have
Customer journey mapping
Customer satisfaction surveys
Actionable insights development
Digital transformation projects
Omnichannel experience implementation
Nice-to-have
Inclusive culture
Work-life balance
Continuous innovation
Key Requirements
Minimum 5 years experience in Customer Experience
Advanced knowledge of customer experience metrics
Data analysis and BI tools proficiency
CX certifications
Experience in digital transformation and omnichannel projects