Signature Support Engineer

Salesforce Sites

Base: $99,400 - $150,300 annually; bonus/equity: n...
Salesforce multi-tenant architecture
Technical support and/or development experience
Splunk analysis
The Signature Support Engineer (Technical) is a customer-focused expert responsible for handling Severity 1 and 2 cases, and implementing proactive support and monitoring to prevent customer issues

Job Summary

  • The Signature Support Engineer (Technical) is a customer-focused expert responsible for handling Severity 1 and 2 cases, and implementing proactive support and monitoring to prevent customer issues.
  • This role involves serving as a Trusted Advisor, driving conversations with business stakeholders, and leading the resolution of critical technical and business issues for strategic accounts.
  • Responsibilities include participating in project work to build new tools, improve processes, and developing additional "white glove" support practices for incident prediction and prevention.

Matching Summary

The Signature Support Engineer (Technical) is a customer-focused expert responsible for handling Severity 1 and 2 cases, and implementing proactive support and monitoring to prevent customer issues.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce multi-tenant architecture
  • Technical Support and/or development experience
  • Splunk analysis
  • Salesforce.com APIs, Apex, Visualforce
  • Object-Oriented design
  • Web services (SOAP / REST)
  • Front-end and back-end web development

Nice-to-have

  • Trusted Advisor for enterprise architecture
  • Proactive system/limit monitoring
  • Customer Centric Engineering
  • Subject Matter Expert (SME)
  • Follow the sun support model

Key Requirements

  • 5+ years Technical Support or 3+ years development experience
  • Current Salesforce Administrator Certification
  • Bachelor's degree in computer science or equivalent experience
  • Solid understanding of Internet technologies
  • Understanding of database concepts and data management
  • Solid knowledge of XML
  • Strong experience in front-end and back-end software development

Work Rights

Not specified

Tailored Resume

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