You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery
Job Summary
You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery.
Enforce standard program and company policies, procedures, and adherence to the Yomojo Operations Manual.
At Yomojo, we’re committed to delivering outstanding customer service with a focus on simplicity, innovation, and teamwork.
Matching Summary
You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high-quality delivery.
Skills & Requirements
Must-have
Performance management and coaching
Process improvement and operational efficiency
Communication and information flow
Compliance and governance
Talent development and engagement
Nice-to-have
Innovation and teamwork
Culture of trust and accountability
Customer-focused service delivery
Agile team empowerment
Key Requirements
Recent experience in Australian Telecommunications industry
Demonstrable leadership skills
Strong people development and coaching capabilities
Excellent written and spoken English communication skills
Completion of a minimum two (2) years of college-level education