Lead, Service

Sime

Setting service rates and sop
Ensuring pssrs quoted customers
Checking technician performance
Setting the service rates and SOP for Service that is aligned to the market or region

Job Summary

  • Setting the service rates and SOP for Service that is aligned to the market or region.
  • Ensure all SWIP to ensure that all proper documentations are in place and Branch Admin can clear SWIP within acceptable timeline.
  • Ensure the service department runs smoothly, sustains business performance, and meets monthly service revenue targets.

Matching Summary

Setting the service rates and SOP for Service that is aligned to the market or region.

Skills & Requirements

Must-have

  • Setting service rates and SOP
  • Ensuring PSSRs quoted customers
  • Checking technician performance
  • Reviewing SWIP documentation
  • Setting up SOP for warranty claims
  • Resolving customer disputes

Nice-to-have

  • Sustaining business performance
  • Meeting monthly service revenue targets
  • Monitoring debtor collections

Key Requirements

  • Service rate setting
  • SOP adherence
  • Customer quoting
  • Technician performance monitoring
  • SWIP review
  • Warranty claim standardization
  • Dispute resolution

Work Rights

Not specified

Tailored Resume

Cover Letter